Password Self Service

Students and Staff

Need to change your password?

If you know your current password and want to change it, you can do so here: Change Password

You can also update your password recovery phone number and alternate email address

Forgot your password?

If you don't remember your password, you can try to reset it here: Forgotten Password

First time logging in?

If you've just received your email address and temporary password from tech support, you need to set a new password to fully enable your account. Log in here with your email address and temporary password: Change Password

Need help?

If you are unable to solve your problem using one of the above methods, send an email including your name, a description of the problem, your school email address, and your contact information to support@lancastermennonite.org

Staff Password Requirements

• Must be at least 15 characters long

• Numbers and special characters are optional

• Must not include any part of your name or username

• Must not be a password you have used previously

Student Password Requirements

• Must be at least 8 characters long

• Must contain at least three of these character types: capital letters, lowercase letters, numbers, symbols

• Must not include any part of your name or username

• Must not be a password you have used previously

Employees -- Additional Security

Set up multi-factor authentication (MFA) for additional security:

Enabling multi-factor authentication helps prevent unauthorized access to your account by requiring a second authentication factor, like a code delivered by text message or a mobile app, to log in from unfamiliar locations. The mobile app method provides the simplest and most seamless login experience, and is the best method if you have a smartphone.

MFA setup with mobile app:

1. First, download the Microsoft Authenticator app to your mobile phone:   Apple   Android

2. On your computer, click here: MFA Setup

3. If prompted, sign in with your email address and password

4. When you see "More information required" or "Your organization needs more information to keep your account secure", click Next

5. Under "How should we contact you?", choose Mobile app

6. Select Receive notifications for verification and click Set up

7. In the Authenticator app on your mobile phone, add a new account

8. Choose Work or school account

9. Using your phone, scan the QR code image displayed on your computer screen, or manually enter the 9-digit numerical code displayed below the image

10. On your computer, click Next

11. Complete verification in the mobile app, then click Next again

12. On your computer, enter your mobile phone number so that you can regain access to your account if you have difficulty with the mobile app and click Done

13. At the next screen, you'll see a summary of the settings you just configured. You can simply close the window, or you can choose to add additional authentication methods like office phone or home phone.

If you have trouble configuring MFA, you would like to disable MFA for your account, or if you lost or replaced your mobile phone and can no longer log in, please contact support@lancastermennonite.org for assistance.